Quality Goals

Quality Goals in 2018

• Providing the Rate of Costumer Satisfaction to 96%
• According to Internal Training Scheme, effectuating trainings, and training 15 hours/staff for our all personall staff
• Providing the rate of Personal Staff's Satisfaction to 96%
• Decreasing the rate of manufacturing defect below 1%
• Decreasing the rate of Process Control Error below 1%
• Providing 100% Maintenance System which are planned
• Increasing the amount of Supplier, with  a acceptable quality level, by 2
• Integrating 5 new firm as sub-contractors
• Increasing the success rate of bids above 60%
• Providing the rate of submitting Business Deadline Plans above 92%
• Keeping the rate of malfunctioning products and unfit service under 1%
• Increasing the rate of revenue 15% compared to the previous year.
• Evaluating and solving the customer complaint in 5 days
• Increasing the repair rate of malfunctioning devices as 55% compared to the previous year in authorized district services
• Providing the success rate of Suppliers above 85%

General Manager
Zeynep Şenkaya